Privacy Policy

1 Introduction

This Privacy Policy explains how TropicEatz ("we", "our", "us") collects, uses, and protects your personal data when you use our mobile and web application (the "App"). By using the App, you agree to this Privacy Policy.

2 Data Controller

The data controller is ReefStack, located at Bladinieres Estate, Port-Vila, Vanuatu.

Contact: contact@reefstack.dev

3 Information We Collect

We may collect the following information:

• Personal information: name, phone number, email, delivery address, dietary preferences, order history.
• Payment information: processed securely via third-party providers. We do NOT store full card details.
• Technical data: device type, operating system, IP address, app usage, logs.
• Location data: only with your consent, to improve delivery accuracy and nearby restaurant suggestions.
• Media: photos only if you voluntarily upload them (e.g., profile or issue reports).

4 How We Use Your Data

We use your data to:

• Process and deliver orders
• Connect you with restaurants and service providers
• Provide customer support
• Improve and optimize the App
• Send marketing communications (only with your consent)
• Prevent fraud and ensure security
• Comply with legal obligations

5 Sharing Your Data

We may share your data with:

• Restaurants — order details, name, delivery info
• Payment providers — transaction processing only
• Service providers — hosting, analytics, delivery partners
• Authorities — if required by law
• Business partners — in case of merger, acquisition, or sale

We never sell your personal data.

6 Data Security

We implement appropriate technical and organizational measures, including encryption and secure access controls. However, no system is 100% secure.

7 Data Retention

We retain data only as long as necessary to provide services, comply with legal obligations, and resolve disputes. Deleted accounts may have some data retained for legal or analytical purposes.

8 Your Rights

You have the right to:

• Access your data
• Correct inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent at any time
• Request data portability

Requests can be sent to: contact@reefstack.dev

9 Children

The App is not intended for users under 18. We do not knowingly collect data from minors. If such data is identified, it will be deleted.

10 International Transfers

Your data may be processed outside Vanuatu. We ensure appropriate safeguards are in place.

11 Third-Party Services

The App may include third-party services (e.g., payment providers). These services operate under their own privacy policies.

12 Cookies and Tracking

We use cookies and similar technologies for functionality, analytics, and personalization. You can manage these through your device or browser settings.

13 Limitation of Liability

We are not responsible for indirect damages, data loss, or service interruptions beyond our reasonable control.

14 Updates

We may update this Privacy Policy at any time. Continued use of the App constitutes acceptance of changes.

15 Contact